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The IATA Safety Audit for Ground Operations (ISAGO) Standards Manuals is a comprehensive collection of best practices and standards designed to improve ground safety by reducing ground damage, accidents and incidents.
The latest edition aligns fully with guidelines issued by the International Civil Aviation Organization (ICAO) Manual on Ground Handling (ICAO Doc 10121). Best practices and requirements specifically address the COVID-19 pandemic related issues including the audit of passenger and employee health.
Based on the IATA Safety Audit Ground Operations (ISAGO), this manual ensures that GSPs on the ISAGO registry apply the same global best practices in ground operations, including at the same level required of airlines and airports for the management of safety.