IATA Ground Operations Manual (IGOM)

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If you are new to the IGOM, all versions are updated annually. Digital products come with automatic updates for the year and a search function that makes finding current information easy. Plus, it's cheaper.

Note: IATA Ground Operations Manual is a complementary manual to Airport Handling Manual (AHM). Buy them together and save. The IGOM is procedure driven, focusing on “how to ​​do”. The AHM is policy driven and focuses on “what to do”​​​​​​​.

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What's inside the IGOM

• Chapter 1 – Passenger handling procedures (passenger departure, passenger security, passenger arrival, transfer and transit)
• Chapter 2 – Baggage handling procedures (cabin baggage, checked baggage, offloading of checked baggage, mishandled or unclaimed baggage)
• Chapter 3 – Aircraft general safety/servicing operations (ramp safety in aircraft handling, safety during fueling/defueling, adverse weather conditions, hand signals)
• Chapter 4 – Aircraft turn-around (aircraft arrival, aircraft doors, aircraft departure, aircraft towing)
• Chapter 5 – Load control (load control principles, regulatory requirements, qualification requirements, documentation)
• Chapter 6 – Airside safety operational oversight (turnaround coordination/supervision requirements, reporting-incidents, accidents and near-misses, airside safety investigation procedure, emergency response procedures)

Stay up-to-date

The key changes in IGOM edition13^th include:

• Introduction – 4.3 Risk Assessment – Risk assessment has been done for all the procedures of IGOM chapter 1 and chapter 2 and safety critical procedures are identified for passenger handling and baggage handling. In addition, risk assessment of chapter 3 and chapter 4 are also reviewed to ensure safety critical procedures are valid and news risks, if any are identified to ensure safe ground operations.
• Introduction – 4.3.2 Risk Assessment Table – All the safety critical procedures identified or revised in IGOM are summarized in the risk assessment table chapter wise and based on risk rating.
• Introduction - IGOM adoption policy has been revised to provide more clarity on variation to the Airlines/GHSPs when conducting the IGOM gap analysis between IGOM and their manuals.
• Chapter 3 - 1.3.2 Basic Operating Requirements for Ground Support – No touch policy reviewed and reworded to ensure better understanding when positioning GSE to the aircraft. 3.1.4 Fire - New subsection on fire prevention and protection has been added to ensure personnel working in operations are aware of fire hazards and know what actions to be taken in such event. In addition, minor revision has been done in the chapter to provide more clarity and better understanding to the frontline personnel.
•  Chapter 4 - 4.1.1 Actions Prior to Aircraft Arrival – To ensure all personnel engaged in aircraft handling have similar understanding the briefing process has been added and re-enforced.5.1.6 Actions Prior to Loading – Loading supervision tasks has been added to ensure tasks related to loads are protected from adverse weather, no contamination and special equipment’s/ULDs are organized. For bulk load visual inspection process has been added. 4.6.4.2/4.6.4.3 Connecting Pushback/TWL Tractor – Chocking option under notes reworded for better understanding. 4.6.8.2 Engine Start Using an Air Start Unit – ASU positioning and connection has been elaborated to avoid aircraft damage and personal injury.4.9.3.2 Pre-Towing Preparation and 4.9.6. Towing Completion – Both the tables has been amended to reflect clear task of brake operator and tractor driver. Additionally minor revision or rewording has been done in the chapter to ensure procedures are clear and safe for ground operations.